No merchandise may be returned without Return Authorization.
Please call to request a Return Goods Authorization (RGA) number for any product you are returning.
Bulbman is not responsible for merchandise returned without an RGA number.
Credit may not be issued for products that have been held for over 90 days from date of the original invoice, except at the discretion of the store manager.
Returned product must be in the original packaging and in saleable condition. ie no retail pricing stickers, markings etc.
Approved/Authorized returns must include a copy of the original invoice.
Returns of crushed, torn, stained, marked boxes are not accepted.
Returned product arriving broken will not be accepted.
Merchandise returned due to overstock or customer ordering error must be returned freight paid and may incur a re-stocking charge. Merchandise shipped in error will be corrected at our expense.
Authorized returns must be sent to the Bulbman street address, not PO box.
Specially Ordered Products
Special Order products will require a signed Purchase Order from accounts with Net terms. Other accounts will require pre-payment.
Any product that is specially ordered for a customer is not returnable, unless Bulbman receives approval from the originating manufacturer. Special Order merchandise approved for return may be subject to a restocking and freight fee. Modified, discontinued and special custom order items are not returnable.
Payment Terms and Credit Policy
VISA, MasterCard, American Express and Discover Card are accepted.
Opening of new accounts are subject to credit approval with a completed and signed Credit Application.
Standard Terms are Net 30. Past due accounts will be charged a late fee of 1.5% per month.
Seriously past due accounts may be turned over for collection to outside agencies. Customers assigned to collection will be held liable for all balances including late fees and collection costs or fees.
NSF and returned checks are the responsibility of the customer and are subject to a minimum Return Check Fee of $25.00
Prices are subject to change without notice.
Special Shipping and Handling Fees
Special shipping or handling charges will apply for extremely large or heavy items.
Re-pack charges will occur for 4’ fluorescent lamps shipped in quantities less than full case.